Frequently Asked Questions
Everything you need to know about ordering, shipping and caring for handcrafted pottery.
Find quick answers to our most common questions.
Order & Shipping
1. How can I track my order?
You will receive a tracking link via email once your order ships.
2. How long does shipping take?
Shipping times vary by region — typically 3-7 business days domestically.
3. Do you offer international shipping?
Yes — international shipping is available at checkout for supported countries.
4. Can I change or cancel my order?
Contact us as soon as possible; we can try to update before fulfillment.
5. What payment methods do you accept?
We accept major credit cards and supported payment providers at checkout.
Product & Returns
1. What is your return policy?
Returns accepted within 30 days in original condition. Some exclusions apply.
2. Are your products covered by warranty?
Yes — select products include a manufacturer warranty; details on product pages.
3. Do you offer discounts for bulk purchases?
Please reach out to our wholesale team via the contact form for bulk inquiries.
4. Is my personal information secure?
We follow standard security practices to protect your data; see our Privacy Policy.
Still have a question?
If your question isn't answered here, our team is happy to help.
Contact us